Find answers to common questions about our products and services
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SMART CARD READERS
What types of cards are supported?
Our smart card readers support contact, contactless, and hybrid smart cards,
ensuring
compatibility with a wide range of card technologies.
Do I need drivers?
Drivers are available for Windows, Linux, and macOS. Most modern operating
systems will
automatically install basic drivers, but for full functionality, we recommend
installing our
specific drivers.
Is SDK available?
Yes, we provide a comprehensive Software Development Kit (SDK) with full
documentation and
sample code to help developers integrate our readers into their applications.
Do they support encryption?
Yes, our smart card readers include strong hardware-based encryption to ensure
secure data
transmission and protect sensitive information.
FIDO KEY
Does it support passwordless login?
Yes, our FIDO keys support passwordless login through FIDO2 and WebAuthn
standards, providing a
secure and convenient authentication method.
Is NFC supported?
Yes, our FIDO keys are compatible with NFC-enabled devices, allowing for easy
tap-to-authenticate functionality.
Does it work on iPhone?
Yes, our FIDO keys are supported on iOS devices via NFC, allowing iPhone users
to benefit from
secure passwordless authentication.
What browsers are supported?
Our FIDO keys are fully compatible with Chrome, Firefox, Edge, and Safari
browsers that support
the WebAuthn standard.
SINGLE SIGN-ON
What is SSO?
SSO (Single Sign-On) allows users to access multiple systems and applications
with a single set
of login credentials, improving security and user experience.
Does it integrate with AD?
Yes, our SSO solution provides full integration with LDAP and Active Directory,
allowing
seamless user authentication across your organization.
Can it be used in cloud?
Yes, our solution supports cloud SSO and hybrid environments, allowing you to
manage access to
both on-premises and cloud-based applications.
Is MFA supported?
Yes, we support multiple MFA (Multi-Factor Authentication) methods including
OTP, FIDO, Smart
Card, and Mobile Authentication for enhanced security.
SCANNERS
What barcodes are supported?
Our scanners support all major 1D, 2D, QR, PDF417, and DataMatrix barcode
formats, ensuring
compatibility with virtually any barcode system.
Is wireless scanning available?
Yes, we offer both Bluetooth and 2.4G wireless scanning options for maximum
mobility and
convenience in various work environments.
Does it require software?
Most of our scanners are plug-and-play and do not require additional software.
However, advanced
configuration software is available for custom setups.
Is it industrial grade?
Yes, our industrial models are IP-rated for dust and water resistance and have
been drop-tested
to withstand harsh working conditions.
LABEL PRINTERS
What label sizes are supported?
Our printers support label widths from 1-inch to 4-inches, accommodating a wide
range of
labeling needs from small product labels to shipping labels.
Do printers support WiFi?
Yes, we offer models with both WiFi and Bluetooth connectivity for flexible
placement and easy
integration into your network environment.
Is ribbon required?
Thermal transfer models require ribbons for printing, while direct thermal
printers do not. We
offer both options to suit different application needs.
Is software included?
Yes, we include free label design software with all our printers, making it easy
to create
professional labels without additional costs.
ID CARD PRINTERS
Do they support dual-side printing?
Yes, we offer both single-sided and dual-sided printing models to meet different
ID card
requirements and security needs.
What card thickness is supported?
Our printers support standard PVC cards with thickness ranging from 0.30 mm to
0.76 mm, covering
most ID card specifications.
Is lamination supported?
Yes, our premium models include lamination capabilities to provide additional
protection and
enhance the durability of your ID cards.
How long does printing take?
Full-color ID cards typically take between 20-30 seconds to print, depending on
the complexity
of the design and whether dual-side printing is used.
MOBILE COMPUTERS
What OS is used?
Our mobile computers run on Android 10/11 enterprise edition, providing a secure
and familiar
operating system with enterprise-grade management capabilities.
Do they support scanning?
Yes, all our mobile computers come with built-in 1D/2D barcode scanning
capabilities,
eliminating the need for separate scanning devices.
Is battery removable?
Yes, our devices feature hot-swappable batteries, allowing you to change
batteries without
powering down the device for continuous operation.
Are they rugged?
Yes, our mobile computers are designed for tough environments with IP65/IP67
ratings for dust
and water resistance, and drop protection from significant heights.
BARCODE LABELS
What materials are available?
We offer a wide range of materials including paper, PET, synthetic, and
waterproof labels to
suit various application requirements and environmental conditions.
Do labels fade?
Thermal transfer labels offer excellent longevity with proper ribbon selection,
while direct
thermal labels may fade over time when exposed to heat, light, or chemicals.
Are custom sizes available?
Yes, we provide fully customizable label sizes and shapes to meet your specific
requirements,
with no minimum order quantity for standard sizes.
Are they adhesive?
Yes, our labels feature strong permanent adhesive that provides excellent
bonding to various
surfaces while remaining easy to apply.
RFID TAGS & INLAYS
What frequencies are supported?
We offer RFID tags and inlays across all major frequencies: LF (125 kHz), HF
(13.56 MHz), and
UHF (860-960 MHz) to suit various applications.
Do they work on metal?
Yes, we offer specialized on-metal RFID tags that are designed to perform
reliably even when
attached directly to metal surfaces.
What is read range?
Read range varies by tag type and reader configuration, with UHF tags typically
offering the
longest range of up to 10 meters in ideal conditions.
Can we print RFID labels?
Yes, we offer RFID printers that can both encode RFID inlays and print
human-readable
information on the same label in a single operation.
RFID CARDS
Which chips are available?
We support a wide range of RFID chips including EM, Mifare, NTAG, and DESFire to
meet various
security and functionality requirements.
Is custom printing available?
Yes, we offer full-color custom printing as well as UV printing for enhanced
security features
and visual appeal.
Are cards rewritable?
Yes, HF RFID cards support rewritable memory, allowing you to update card
information as needed
for flexible access control systems.
Can cards be encoded?
Yes, we provide pre-encoding services for bulk orders, saving you time and
ensuring consistency
across your card deployment.
ACCESS CONTROL
What authentication methods?
Our access control systems support multiple authentication methods including
RFID card, PIN,
fingerprint, and facial recognition for flexible security configurations.
Does it integrate with attendance?
Yes, our systems include a built-in time and attendance module that seamlessly
integrates with
access control for comprehensive workforce management.
Is door lock supported?
Yes, our systems support various door lock types including electromagnetic
locks, electric
strikes, and magnetic locks for different installation requirements.
Does it have WiFi?
Yes, our access control systems offer both WiFi and LAN connectivity options for
flexible
installation in various network environments.
POS MACHINE & KIOSK
Does it support billing software?
Yes, our POS systems are compatible with both Windows and Android POS
applications, providing
flexibility for different business needs.
Is printer included?
Yes, our POS models include integrated thermal printers for receipt printing,
with options for
additional external printers if needed.
Does it support touch?
Yes, all our POS systems and kiosks feature responsive capacitive touch screens
ranging from 10
to 15 inches for intuitive user interaction.
Are cash drawers supported?
Yes, our POS systems include RJ11 connectors to support standard cash drawers
for secure cash
management.
CAMERAS
What resolutions available?
We offer cameras with resolutions ranging from 2MP to 8MP, providing clear and
detailed video
footage for various surveillance needs.
Do cameras support night vision?
Yes, all our cameras feature IR night vision capabilities, allowing for clear
monitoring even in
complete darkness.
Is remote viewing available?
Yes, our cameras support mobile app live monitoring, allowing you to view your
premises remotely
from anywhere with an internet connection.
Are cameras waterproof?
Yes, our outdoor cameras are IP66/IP67 rated, making them completely waterproof
and suitable for
installation in all weather conditions.
